Refund policy

7-day returns for damaged, defective or incorrect products

Contact Pearlpine within 7 days of delivery if your product arrives damaged, is defective, or is different from the product you ordered.

We do not accept change-of-mind returns, including returns because you no longer want or do not like the product.

How to request a return

Email pearlpine33@gmail.com with your order number, a description of the issue and clear photos where possible. You can also call +91 8714453134. Please contact us before sending anything back so we can provide return instructions and the correct return address.

Refunds

We will review your request and communicate the return arrangements and refund decision. For an approved refund, we will confirm the amount and payment details with you. Prepaid refunds will be returned through the original payment method where supported. For COD orders, we will arrange a suitable refund method directly with you. Processing time can vary by payment provider.

This policy does not limit any rights or remedies available under applicable consumer law.